Citizen Service Delivery Charter Commitment
|
Service Offered |
Requirement |
Cost |
Duration/Timeline |
|
STRATEGY AND PERFORMANCE MANAGEMENT |
|||
|
Prepare College Performance contract draft |
|
Free |
By 30th June |
|
Prepare Strategic Plan annual implementation matrix |
|
Free |
By 30th June |
|
Prepare College work plan |
|
Free |
By 30th June |
|
Monitor implementation of College PC and Strategic Plan |
|
Free |
On quarterly basis |
|
Monitor implementation of training |
|
Free |
Monthly |
|
Monitor service delivery at all service points |
|
Free |
On quarterly basis |
|
Conduct QMS audits |
|
Free |
One surveillance audit annually |
|
Response to technical enquiries |
- |
Free |
Immediately |
|
Respond to customer complaints
|
|
Free |
Within 14 days |
Dealing with Complaints
We respect the right of citizens to complain if our services are poor or unsatisfactory. In this regard;
You may register/record your complaint in the Complaints Register with the Head of Department Strategy or in the office of the Director of Strategy and Corporate Services.
Write or send email to any of the addresses below
We undertake to investigate and respond to your complaint within 14 days of receipt.
We will maintain a complaints registration and follow-up mechanism to ensure all complaints are amicably resolved and closed.
Your Obligations
- To be able to meet our standards you can help us by;
- Providing us with the information we need to deal with your problem.
- Responding quickly to our request for information.
- Treating us with respect and courtesy.
- Raising genuine complaints through the right channels.
- Helping us improve our services by giving new ideas and suggestions.
Our Contacts;
Principal 020-2349265
Email: principal@bukuracollege.ac.ke
Website: www.bukuracollege.ac.ke
P.O. Box 23-50105 Bukura
Director of Strategy and Corporate Services.
Email: gnyongesa@bukuracollege.ac.ke
Head of Department Strategy and Performance Management.
Email: elusimbo@bukuracollege.ac.ke
